Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange under the conditions below.

Return Eligibility

To be eligible for a return, please make sure that:

• The return request is made within 7 days of receiving your order.
• The product is unused, unworn, unwashed, and in its original condition.
• All original packaging, tags, labels, accessories, and invoices are included.
• The product has not been damaged, altered, or used by the customer.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Non-Returnable Items

The following items are generally not eligible for return:

• Used, washed, worn, or damaged products.
• Products without their original tags or packaging.
• Customized or personalized products.
• Items purchased on final sale or marked as non-returnable.
• Products that have been damaged after delivery due to customer misuse.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos/videos of the product.
• Photos of the packaging and shipping label.
• A brief description of the issue.

After reviewing your request, we may offer a replacement, exchange, refund, or another suitable resolution.

Return Process

To request a return, contact our customer support team with your order number and reason for the return.

If your return is approved, we will provide instructions for returning the product. Customers should not send products back without receiving return instructions from us.

The customer may be responsible for return shipping costs unless the product is defective, damaged, or incorrectly delivered.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method. For Cash on Delivery orders, you may be asked to provide accurate bank account or other payment details required to process the refund.

Refund processing and bank/payment-provider processing times may vary.

Exchanges

If you wish to exchange an item for another size, color, or product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative or refund where applicable.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective product.

Important Note

We reserve the right to reject returns that do not meet the conditions outlined in this policy.

This Return & Refund Policy may be updated from time to time. Any changes will be posted on this page.